You are entitled to receive a full refund of the tuition fees, except the non-refundable registration fee of $150, and if applicable, the $220 accommodation registration fee if you are unable to obtain lawful entry to Canada for the purpose of studying at Capital English Solutions (CES). To be issued a refund, you must provide documentation from the Canadian Embassy stating that your visa to enter Canada was denied. Students applying through an agent must contact the agent directly for a refund. All students who have been denied a Study Permit or Visitor Visa from the Canadian Embassy must return their original Letter of Acceptance and supporting documents issued by the CES office. Refunds are issued with minimum of 30 days after the request is approved.
Refund Policy - Language Programs
Up to 28 days before program begins 90% of tuition is refund
Up 10 days before program begins 75% of tuition is refund
Up to 10% of course completed 50% of tuition is refund
Up to 25% of course completed 30% of tuition is refund
Up to 49% of course completed 10% of tuition is refund
50% and up of course completed NO REFUND
Students requesting to cancel their program must submit a letter in writing to Capital English Solutions office, by e-mail. Other non-refundable fees include the $150 registration fee, the $220 homestay placement fee, and if applicable, the $150 Custodianship letter fee and any associated fees with the medical insurance students purchase through Capital English Solutions is non-refundable after coverage begins. In addition, there is a $250 cancellation processing fee for students who want to do any type of refund.
Refund Policy - Accommodation and Homestay
Students who cancel 30 days or more prior to arrival will be given a FULL REFUND of all fees, except the non-refundable Registration, Placement and Orientation fee, and Custodianship Registration Fee (if applicable). Students who cancel 29 days or less prior to arrival will receive a full refund except the non-refundable Registration, Placement and Orientation fee, Custodianship Registration Fee (where applicable), one (1) month’s homestay host/ accommodation fee and a $250 cancellation fee. Notwithstanding the 30-day period, if Immigration Canada does not approve the student’s Visa or Study Permit, no cancellation fee will be assessed. These students will be given a full refund of all fees, except the non-refundable Registration, Placement and Orientation fee and Custodianship Registration Fee (if applicable). To obtain the refund, a request in writing must include the letter of refusal from Canadian Immigration. Refunds are issued with minimum of 30 days after the request is approved.
Payment Policy with the following information
Payment for School fees and Homestay and/or Shared Accommodation must be made at least 4 weeks prior to the student’s arrival date, to guarantee placement. Payment confirmation, Visa Status confirmation and fight details must be submitted in order to receive placement confirmation. If this information is submitted less than 4 weeks prior to a student’s start date, there is no guarantee of placement. Program / Registration Change: Except for cases of visa denials or delays, any program and/or registration change request made after the invoice has been issued is subject to a $25CAD administration fee (applied to the new invoice to be provided). Extenuating circumstances will be taken into consideration.
*USD fees are calculated based on exchange rates on the day when the invoice is written. No changes in rate fluctuations will be considered for payment.