You are entitled to receive a full refund of the tuition portion of your fees if you are unable to obtain lawful entry to Canada for the purpose of studying at Capital English Solutions/Mentora Language Academy. The non-refundable fees include the registration fee of $150, and if applicable, the $220 accommodation registration fee. To be issued a refund, you must provide documentation from the Canadian Embassy stating that your visa to enter Canada was denied. Students applying through an agent must contact the agent directly for a refund. All students who have been denied a Study Permit or Visitor Visa from the Canadian Embassy must return their original Letter of Acceptance and supporting documents issued by the CES office. Refunds are generally issued a minimum of 30 days after all documentation has been submitted and the request is approved by the School.
Refund Policy - Language Programs
Subject to the non-refundable portion of the fees, the tuition portion of program fees is refundable as follows:
Up to 28 days before program begins 90% of tuition is refundable
Up 10 days before program begins 75% of tuition is refundable
Up to 10% of course completed 50% of tuition is refundable
Up to 25% of course completed 30% of tuition is refundable
Up to 49% of course completed 10% of tuition is refundable
50% or more of course completed NO REFUND
Students requesting to cancel their program must submit a letter in writing to Capital English Solutions/Mentora Language Academy office, by e-mail.
The non-refundable fees irrespective of when cancelled or portion of program completed include the $150 registration fee, the $220 homestay placement fee, and if applicable, the $150 Custodianship letter fee and any associated fees with the medical insurance students purchase through Capital English Solutions/Mentora Language Academy is non-refundable after coverage begins. In addition, there is a $250 cancellation processing fee payable by students who wish to seek a refund. Refunds are generally issued a minimum of 30 days after all documentation has been submitted and the request is approved by the School.
Refund Policy - Accommodation and Homestay
Students who cancel 30 days or more prior to arrival will be given a FULL REFUND of all fees, except the non-refundable Registration, Placement and Orientation fee, and Custodianship Registration Fee (if applicable). Students who cancel 29 days or less prior to arrival will receive a full refund except the non-refundable Registration, Placement and Orientation fee, Custodianship Registration Fee (where applicable), one (1) month’s homestay host/ accommodation fee and a $250 cancellation fee. Notwithstanding the 30-day period, if Immigration Canada does not approve the student’s Visa or Study Permit, no cancellation fee will be assessed. These students will be given a full refund of all fees, except the non-refundable Registration, Placement and Orientation fee and Custodianship Registration Fee (if applicable). To obtain the refund, a request in writing must include the letter of refusal from Canadian Immigration. Refunds are generally issued a minimum of 30 days after all documentation has been submitted and the request is approved by the School, Capital English Solutions/Mentora Language Academy.
Change to alternative learning format – COVID-19
Capital English Solutions/Mentora Language Academy is committed to bringing students quality learning experiences, maintaining a high level of academic infrastructure and providing the expert instructors that students have come to expect from us. In order to support this commitment, tuition fees will not change in circumstance where we are obligated to deliver our programs in one or more alternative formats as a result of events which are beyond our reasonable control, such as- acts of war, terrorism, pandemics, illnesses, viruses, epidemics, governmental mandates, regulations, labour shortages/strikes, or other factors affecting our ability to provide safe instruction to our student population on campus.
The decision to move to alternative learning format for everyone as a result of the Covid-19 pandemic was carefully considered and done in the interest of student and public safety and to comply with our legal obligations.In the result, the way in which education is delivered in the short term has been affected, but it does not affect the standard to which that education is held or the quality of the certification you will receive on program completion.
Furthermore, the transition to remote delivery does not change the amount we will invest in order to ensure academic integrity and quality for our students.
Capital English Solutions/Mentora Language Academy would like to thank you for your patience during these extraordinary times, and we look forward to welcoming your return to the campus as soon as possible after public health advises it is safe to do so.